What Do I Do If I Am Having Trouble Logging In?

There are a variety of things that could potentially prevent you from logging into your account. If you are certain you are entering your credentials correctly and you are still unable to log in, be sure to consider the following:

1. Please make sure your browser is configured to accept cookies from Auctiva.com.
2. Be sure you don't have a password filling program running on your system that could be putting in the wrong password. To avoid this possibility, enter your password manually.
3. If the previous suggestions do not help, make sure you have all anti-virus, anti-spyware, and anti-ad spyware turned off. Then try again. Some of these programs can interfere with our site.
4. You may have had too many invalid log in attempts. Typically when this happens you will need to wait a couple of hours before trying again.
5. Even if you are sure you have the correct password, please try resetting it just in case. You may do so here.
6. If none of the above apply to your situation, please file a support request.