How to Troubleshoot Image Issues.

The Auctiva Image Uploader is not working for me. What do I do?

The Auctiva Image Uploader was designed to work with up-to-date versions of the most popular browsers (Firefox, Chrome, and Safari.)  The uploader works within your browser, so there is no longer a need to update ActiveX or Java to use.

Though uncommon, there can be a variety of reasons why the image uploader will not work with your computer and browser. If we detect that our Auctiva Image Uploader will not work with your system configuration, a simplified version of the uploader will automatically be displayed. This uploader will not have all the features of our standard Auctiva Image Uploader, but will allow you to upload your images in a similar fashion.

If you have tried various browsers and batch sizes and still cannot get either of our bulk uploaders to work, you can always use our Basic HTML Uploader.

Why are my images showing up as boxes with a red "X" or broken images?

This typically means that you deleted the image and it does not exist on our site any longer. You can look in your Deleted Images folder, where we retain images flagged as deleted for 14 days, or you can search for the image in your Manage Images folder. If you do not find the image, upload the file again using one of our image uploaders.

When I click to select images on the One-page Lister, I’m only seeing a list of images, not the thumbnails. How do I change that?

When you are creating a listing on the One-page Lister, there is a section called “Auctiva Image Selection” where you choose what images to use for your listing. After clicking a “Select Image” box, the Select Images window will open, and you will see the images to select displayed as either thumbnails or a list view, based on what you selected* in your Account Preferences (the default setting for new accounts is thumbnails). To change the default view when selecting images on the One-page Lister:

• Hover your mouse over the MyAccount tab and click on “Acct. Preferences”.
• In the Image Management section, locate the “Default view when selecting images on One-page Lister” setting.
• Click to open the drop-down menu and display the options.
• Once you have selected an option, be sure to click the Update Account Preferences button to save your selection.
  

If you chose “thumbnails” as your view, you will see thumbnails from which to choose your images when you click on a Select Image box on the One-page Lister. If you chose “list” as your view, you will see a list (no thumbnails) from which to choose your images when you click on a Select Image box on the One-page Lister.

*Alternatively, you may also choose the “upload” setting as your default in your Account Preferences, which will automatically open the Auctiva Image Uploader as soon as you click on a Select Image box on the One-page Lister.