Commonly Asked Questions About Images
Table of Contents
How do I select multiple images to upload at one time?
Is there a maximum allowable image size?
Can I upload images directly into an image folder?
How can I organize my images into folders?
How do I change my maximum image size setting from 1280 x 1024 px to 1920 x 1440 px?
How do I add images to an active listing?
How do I replace an image in an active listing?
How do I remove an image in an active listing?
Can I tell how much image hosting storage I'm presently using?
Is there an easy way to delete a Saved listing AND it's images at the same time?
How do I place enlarged or full-size images within the template of my listings?
How do I use Supersized images in my listings?
How do I watermark my images using Auctiva?
Can I include animated GIFs in my listing?
What happens to my images if I restore a deleted listing?
How do I upload images?
We have two different image uploaders that are available by clicking the "Upload Images" link under the "Images" tab. You can also upload images while you are creating a listing by clicking the "Upload" button on the "Select Images" pop-up window.
How do I select multiple images to upload at one time?
When you click the "Browse" button within the Auctiva Image Uploader, you will be able to select what images to upload to your listing and/or account. To select multiple images, simply depress the Control key on your keyboard (usually abbreviated "Ctrl") while using your mouse to click the images to upload. You can also select a series of consecutive images by clicking the first image, holding the "Shift" key and then clicking the last image in the series. Once you have selected the desired images, you can then click the "Open" button and the images will be sent to the queue to await uploading. Chrome users can simply drag the selected group of images directly into the uploader as well.
Is there a maximum allowable image size?
Our image uploaders cannot upload images larger than 10MB. We also restrict the dimension size based on what you have selected during upload or in your Account Preferences (1280 x 1024 or 1920 x 1440 px) and convert images to JPG format after the upload process. Because of this, it is possible that even if your image was smaller than 1MB, it could end up with an even smaller file size once it's on our servers.
Can I upload images directly into an image folder?
Yes, just select the desired folder from the "Folder" drop-down menu available on either of our image uploaders. This drop-down menu is located below the area in the image uploading interface where you select which images you want to upload.
How can I organize my images into folders?
First, create the desired folders by hovering your cursor over the "Images" tab and selecting the "Folders" option. Then, click the "Create Folder" button to get started creating your folders. Once you have created image folders, you can move certain images into your folders from your "Image Management" page by checking the boxes next to them, selecting the destination folder from the drop-down menu next to the "Move to Folder:" button and then clicking that button to complete the transfer.
From your "Image Management" page, you can also choose to display only the images located a specific folder by selecting the desired folder from the "Show images in:" drop-down menu.
How can I have the Auctiva Image Uploader open automatically when I click to select an image on the One-page Lister?
When you are creating a listing on the One-page Lister, there is a section called "Auctiva Image Selection" where you choose what images to use for your listing. After clicking a "Select Image" box, by default the Select Images window will open and your uploaded images will be there to select from. To change this to automatically open the Auctiva Image Uploader instead, you will need to go to your Account Preferences and select that option.
- Hover your mouse over the MyAccount tab and click on "Acct. Preferences".
- In the Image Management section, locate the "Default view when selecting images on One-page Lister" setting.
- Click to open the drop-down menu and display the options.
- Select the "Upload" option.
- When you are done, be sure to click the Update Account Preferences button to save your selection.
How do I change my maximum image size setting from 1280 x 1024 px to 1920 x 1440 px?
Go to the My Account tab and click on Acct. Preferences in the drop-down menu. Then scroll down to the Image Management section of the page and select 1920 x 1440px from the pull-down menu next to Maximum Image Size. Please note that larger images will take up more of your image hosting space and may result in slower upload times. Scroll down and click the Update Account Preferences tab to save your changes.
How do I add images to an active listing?
Go to your Active Listings page in Auctiva and check the box next to the listing where you would like to add images. Then click the Add Images button and follow the steps.
How do I replace an image in an active listing?
- On your "Manage Images" page, check the box next to the image you wish to replace and click the "Replace" button.
- Select the new image to upload from your hard drive by clicking the grey "Browse" button that appears.
- After selecting the image, click the blue "Upload" button. Once completed, the newly uploaded image will replace the checked image in your active listing.
How do I remove an image in an active listing?
- Locate the listing in your Saved Listings folder, remove the images, and save.
- Click the "HTML" icon to the right of the item on your "Saved Listings" page.
- Select All and copy the HTML code that appears in the popup window. (You will need to paste this code directly onto the eBay page).
- Locate the item on eBay and click the "Revise Item" button.
- Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
- Delete the existing description HTML, paste the copied HTML in its place and save your changes.
Can I tell how much image hosting storage I'm presently using?
Yes. Log in to your Auctiva account and click on the "Images" tab. The "My Image Hosting Usage" section in the middle of the page will tell you how much image hosting space you're using.
How do I delete images?
There are several ways to delete images you no longer need:
- To manually delete images, log into your Auctiva account, and go to the Image Management page. Check the box next to the image(s) you would like to delete and click the "Delete" button.
- You can use the Image Deletion Wizard to delete unused images in bulk if the images are not being used in active listings, saved listings, or profiles. The Image Deletion Wizard cannot delete images that are being used by active listings, saved listings, and/or profiles in your account. Note: If you have Auctiva-hosted images in eBay listings that were not posted or relisted through Auctiva, the use of the Image Deletion Wizard is not recommended. Auctiva cannot identify images in listings that were not created with Auctiva, and therefore images that appear in live or scheduled listings may be deleted if you use the Image Deletion Wizard.
- When you upload images using the Auctiva Image Uploader, you also have the choice to set an auto-delete date for the images being uploaded at that time.
Is there an easy way to delete a Saved listing AND it's images at the same time?
Yes! When deleting a Saved listing, you now have the option to also delete all images being used in the listing as well. Note that this feature does not recognize if an image is currently being used in your other Saved, Closed or Active listings, so use caution when using this tool. To delete the images associated with a Saved listing:
- On the Saved Listings page, check the box next to the listing(s) you want to delete.
- Click the "Delete" button at the top right-hand side of the Saved listing header.
- In the Delete Confirmation window that appears, you will see a new option that says "Also delete images associated with these ads." Check that box if you want the images deleted from your account.
- Click the "OK" button to delete the listing(s) and image(s).
- The deleted images will be sent to your Deleted Images page and can be restored for up to 14 days from the date of deletion.
How do I place enlarged or full-size images within the template of my listings?
The easiest way to place full-size versions of your images within your listing is to enter your images directly into the description editor on the listing creation page instead of using the "Auctiva Image Selection" section. On the description editor toolbar, locate and click the button with a mountain/sun icon named "Insert An Auctiva Hosted Image." When you add an image to the description using this button, it will appear in its original size based on the maximum size selected in your Account Preferences (up to 1280 x 1024 or 1920 x 1440 px) and will not have a "Click to view supersized image" link.
Alternatively, you could create a custom template to use with your listings in which you use the [DESCRIPTION] tag and original image tags (like [IMAGE1URL]) to indicate where your description and images should be placed within the template. If you would like to use these original image tags in a custom template, select "Original Images" from the "Choose Image Type" drop-down menu in the "Custom Template Tags" interface on the template creator and then click the links for Image 1, Image 2, Image 3, etc.
How do I use Supersized images in my listings?
When you create your listings through Auctiva, any images you place in the "Select an Image" boxes in the "Auctiva Image Selection" section on the One-page Lister will automatically utilize our Supersized image feature as long as you are using one of our templates. Listings that do not use our templates will not have images which supersize. When applicable, the images will be resized for optimal display within your listing and the Supersized versions of the images will reflect the original dimensions based on the maximum size selected in your Account Preferences (1280 x 1024 or 1920 x 1440 px). Supersized versions will be viewable by clicking the image within your eBay item description.
How do I use image captions?
Please note that image captions are only visible in listings created using Auctiva Listing Templates. Captions can provide additional details to your pictures for a better buyer experience. You may add image captions on the Image Management page. You can use the caption box to capture personal notes for each image, or you can display those captions in listings by checking the Display Image Captions box on the lister page directly beneath where you choose the images for your listing. Caption text appears above the image it refers to.
How do I watermark my images using Auctiva?
Please note that watermarking permanently changes your image in your Auctiva account. Be sure that you have a copy elsewhere if that is important to you. If you do not have a copy, you can easily make one by opening the image and right-clicking on it. Choose the "Save Image" option and then name it and save it as you desire.
- Hover your mouse over the Images tab and click on the Manage link.
- Mark the checkbox next to the image you would like to watermark. Currently, we do not support the watermarking of .gif images. Note: You can choose multiple images to watermark at once, but if the sizes of the images are extremely different, there is a chance each image will not be watermarked exactly the way you want it. For this reason, we suggest you watermark each image individually.
- Click the Watermark button.
- You will see your image and any warnings that pertain to watermarking that image. Please read the warnings carefully.
- Type the desired text, select the text color and watermark size for your watermark and you should see a preview of the watermark on your image.
- Choose the opacity of your watermark using the slider.
- Once you are happy with the watermark, click the "Watermark" button at the bottom of the page. Note: If you are watermarking numerous images at once, the watermarking process might take some time. Please do not hit your browser back button.
- You will be taken back to the "Manage Images" page with a confirmation at the top. Your image is now permanently watermarked.
Can I include animated GIFs in my listing?
Yes, you can include animated GIFs in your listings.
What happens to my images if I restore a deleted listing?
When you delete a listing, you have the option to also delete associated images. If you choose this option and later decide to restore the listing, you will restore both the listing and images back into your account. If you opt not to delete the associated images, those images will remain in your account after the listing is deleted. If you later restore the listing, the associated images will be restored to the listing.
