Information For Seller's Considering Opening an Auctiva Account.
Does Auctiva offer a free trial?
We do offer a 30 day free trial, so you can try for free to make sure it works for you before committing to a paid account.
Compared to other products in the market, how does Auctiva benefit me?
Our software is geared at saving you both time and money, while maximizing your eBay profits. Auctiva offers the most intuitive and comprehensive set of tools for eBay sellers.
What plan do you recommend for new eBay sellers?
If you're just trying out eBay for the first time, we recommend you simply start your Free Trial. You'll have access to all our listing tools for 30-days. When your free trial winds down, you can make a better decision on what plan will best fit your needs. Take a look at the Pricing Plan page. If you have any questions as to which plan is best for you, please contact Customer Support. You can always change to a different plan whenever it's convenient for you.
Do I still have to pay eBay fees when listing through Auctiva?
Yes, eBay fees still apply. Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html
What changes will be made to my active eBay listings when I sign up?
When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be displayed in your Auctiva account, at which point they will be appended with our Auctiva Scrolling Gallery and View Counter. Both of these items are very valuable marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the View Counter tracks the number of perspective buyers who have viewed your listings.
I don't want to use a credit card. Can I pay another way?
Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.
What will happen to my saved listings if I don't choose a plan before my free trial ends?
If you do not select a paid plan before your Free Trial ends, we will default your account to our Free Tools Plan. Your saved listings will remain intact but, without a paid plan, you won't be able to continue to post listings using Auctiva. In order to continue posting listings to eBay using Auctiva tools, please check out our Choose a Plan page to find the plan that will work best for you.
How many images does Auctiva support per listing?
Auctiva supports up to 24 images per listing. Our sister company Vendio supports up to 50 images per listing.
What is included in your Image Hosting?
We offer all sellers the following features, which are standard with Auctiva Image Hosting:
- Supersizing
- Watermarking
- The convenience of Image Hosting integrated into your listing tool, as opposed to entering the image reference into the html of your listing
- Security features that make it harder for visitors to your listings to lift your images for their own use
- Unlimited bandwidth
- World-class reliability
- Image archiving
- Integrated editing capabilities
- Drag and drop bulk uploading
- Automated image resizing and optimization
What will happen to my images if I don't choose a plan before my free trial ends?
If you do not select a paid plan before your free trial ends, we will default your account to our Free Plan. The Free Plan includes 100 MB of image hosting. If you have exceeded this limit during your free trial, all images will be deleted from your account. In order to continue using Auctiva's Integrated Image Hosting, please check out our Choose a Plan page to find the plan that will work best for you.
