Where and How Can I Process My Sales Via Auctiva?

Where can I process my sales in Auctiva?

Whenever you process your orders via Auctiva, we automatically send the data straight back to the marketplace it originated from so that your buyer receives the notification that their order is on its way! Directly from your Auctiva Sales page you can review and process your sales.

How do I search for a specific transaction on the Sales page?

You can search for a specific transaction by the Item Title, Item Number, Buyer ID or the Buyer's Email. To search for a transaction:

• Go to your new Sales page.

• Locate the Search box in the upper right-hand side.

• Enter text you wish to search for, and select what field to search from the drop-down menu.

• Hit the Search button.

• You may need to adjust the "Sales from last XX days" drop-down menu if you cannot find the transaction.

• Transactions that fit your search criteria will be displayed.

How do I add tracking/delivery confirmation numbers to a sales transaction?

You can enter tracking information for your orders into your Auctiva account to be submitted to eBay. Once submitted to eBay, your buyer will be able to see the information in their eBay account.

To enter this information in bulk:

1. Go to your Sales page and view All transactions.

2. Check the box next to each transaction for which you need to enter information.

3. Click on the  “Edit Tracking Info” button in the header (just above your list of transactions), follow the steps, and click "Submit Tracking Info" when done.

4. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)

To enter this information for a single transaction:

1. Go to your Sales page and view All transactions.

2. Click the "Add Tracking Info" button to the right of the transaction (resembles a pawprint).

3. The transaction window will expand and you can enter the tracking/delivery confirmation and carrier details in the appropriate boxes. Click "Submit Tracking Info" when done.

4. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)

How do I print a packing slip to put into my shipments?

You can print a customized packing slip from your Sales page. The packing slip can include your logo and even a personalized message. To print a packing slip:

1. Hover your mouse over the eBay Sales tab and click to view "All" transactions.

2. Locate the transaction you wish to print a packing slip for and click on the "More Details" button.

3. Click the blue "View Packing Slip" button on the bottom right.

4. If you want to add a custom message to the packing slip, just type it in to the text box below the Items Purchased summary.

5. When you are satisfied with your packing slip, click on the "Print Packing Slip" button on the bottom.

How do I synchronize payment and shipped status with My eBay?

Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time). However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.

What do I do if someone paid me for an item but the Sales page still says they haven't paid?

To mark a transaction as paid (or shipped), go to your Sales page, select one or more transactions, and click on the Mark as Paid or Mark as Shipped button at the top of the page.

Here are some of the sales management features we offer:

1. Check rates, purchase and print discounted USPS shipping labels. As we provide integrated USPS shipping labels, you do not need a USPS account. Instead, you can simply purchase them at a discounted price directly from your Auctiva account.
2. Set up Auto-Insurance Rules to help streamline the after-the-sale processes and protect your shipments. Or buy discounted shipping insurance for a single order only as you need it.
3. Add or update tracking information, print packing slips and even leave feedback for your eBay buyers.