Why Are My eBay UK Parts & Accessories Listings Giving an Error Related To My Return Policy?

Staring in August of 2026 eBay will start moving from warnings to blocking errors for eBay UK parts and accessories listings that do not comply with their new return policy rules. This applies to new listings, relists, and revisions of active listings.

If an eligible eBay UK parts and accessories listing meets all the following criteria, it will need to offer 30-day free returns where the return shipping cost is paid by the seller:

• Item is located in the UK 
• Item is listed on eBay.co.uk 
• Item is shipped to a buyer in the UK
• Item price is over £10 (excluding postage costs)
• Condition: New or New – other
• The listing is fixed-price
• Item is listed by business seller (applies to UK, only)

To correct this issue, you will need to either update the eBay business policy or the Auctiva profile that you are using for your items (depending on which method you are using to list).

Please note that to support this change, eBay will subsidize 50% of the cost of eligible return labels purchased on eBay on qualifying listings. This applies to buyer remorse returns only (additional exclusions apply).

More information can be found this eBay page.