How Do I Use Auctiva Shipping Insurance?

How to enable Auctiva shipping insurance:

Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:

1. Click here to go to the Auctiva Shipping Insurance settings page.

2. Check the box next to "Enable Auctiva Shipping Insurance".

3. Configure your settings for domestic and international orders.

4. You can even set it up so that only orders that exceed a specific price point get auto-insured.

5. Save your settings.

How to purchase Auctiva shipping insurance manually:

Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.

To purchase insurance from the Sales page:

For single transactions:

1. Click the "Purchase Insurance" button to the right of the transaction.

2. The transaction will expand with a summary of the purchase price, shipping cost, tax, etc.

3. After reviewing the cost of the policy, click the "Purchase Insurance" button at the bottom of the transaction window.

For multiple transactions:

1. Check the box to the left of each transaction you want to purchase insurance for.
2. Click the "Purchase Insurance" button at the top of the Sales page.

How to purchase Auctiva shipping insurance while using the Integrated Shipping Label feature:

1. Go to your "Sales" page and click the "Get Shipping Label" icon next to the transaction you need to ship.
2. After filling out the package details, check the box at the bottom and enter the amount of insurance you desire where it says "Purchase insurance with coverage amount of $______."
3. You will see how much the policy will cost when you hit the blue "Calculate Rate" button.
4. Once you have confirmed the purchase of the label and shipping insurance, a policy will be generated that you can refer to in the transaction details.

How to purchase Auctiva shipping insurance automatically based on rules:

We have a detailed tutorial that will show you how to insure all your items, or just those that meet the criteria you set. Please take a look at our written "Setting Up Auctiva Shipping Insurance" tutorial.

Additional shipping insurance information:

We also have a video tutorial "Setting up Auctiva Shipping Insurance" that you might find helpful.

You may view our Shipping Insurance Terms & Conditions for Shipsurance Policies here: Shipsurance Terms & Conditions