When Can I and When Can't I Use Auctiva Shipping Insurance?
What plans offer Auctiva Shipping Insurance?
Auctiva Shipping Insurance is available with all plans. If you plan to use Auctiva Shipping Insurance with the Free Plan, you'll just need to make a pre-payment or place a credit card or PayPal billing agreement on file with your account to gain access to this feature.
What countries are exclude from Shipsurance Insurance coverage?
Items shipped to the following countries are excluded from coverage: Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.
For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.
What items are excluded from Shipsurance Insurance coverage?
The following items are excluded from coverage: Accounts, bills, currency (collectible currency not sold at face value are not excluded), cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)
If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.
In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.
How do I know if one of my shipments is covered under an Auctiva Shipping Insurance Policy?
In order to verify whether an item you've sold has been covered by an Auctiva Shipping Insurance policy, you will want to locate the item on your Auctiva Sales page, which can be reached by hovering your cursor over the "eBay Sales" tab within your account and selecting the "All" option.
To the right of each transaction you will see several icons in the "Actions" column--the insurance icon resembles a box with a blue shield. When you put your cursor over the icon it will say either "View Insurance" or "Purchase Insurance." "View Insurance" means that a policy was generated for that transaction. "Purchase Insurance" means that a policy has not been generated for that transaction.
You can purchase a policy for an eligible item within 72 hours of the carrier’s recorded ship date/time.
Can I purchase Auctiva Shipping Insurance for items that were listed using another service?
Yes. Regardless of whether you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages. You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.
Can I purchase Auctiva Shipping Insurance if I am using eBay shipping labels?
Yes, you can still purchase Auctiva Shipping Insurance if you are printing your shipping labels through eBay - just make sure that you aren't purchasing their optional shipping insurance.
Can I purchase Auctiva Shipping Insurance if I ship using USPS?
Yes, it is easy to ship your packages from USPS while using Auctiva Shipping Insurance! Ship your packages exactly the same way you normally do, just don't purchase shipping insurance at the post office.
How long after my item sells do I have to purchase shipping insurance?
You must purchase insurance on an item no more than 72 hours after the item has been shipped. Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy if the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually. Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.
Can I purchase Auctiva Shipping Insurance for items listed on eBay international sites?
Auctiva Shipping Insurance is allowed for items listed on: eBay US, eBay CA, eBay Motors, eBay Motors (Parts and Accessories)
Auctiva Shipping Insurance is NOT allowed for items listed on: eBay UK, eBay AU, eBay DE
