Billing, Cancellation, and Refund Questions About Auctiva Shipping Labels

How do I add funds to my Auctiva account to pay for shipping labels?

Before using our Integrated Shipping Labels feature, you must place an automatic payment method on file with your account from your Billing Settings page, or make a balance pre-payment sufficient to purchase the desired postage.

To add funds:

1. Hover your mouse over the "My Account" tab and select "Make a Payment" under the "Billing" section.

2. In the "Payment Amount" section, enter the amount in the box, in US dollars, that you want to deposit into your account (there is a $5 minimum).

3. In the "Payment Method" section, select where the funds will be drawn from (PayPal, credit card that is on file, or a one-time payment using another credit card).

4. Click the blue "Make Payment" button at the bottom.

5. The funds will be credited to your account immediately.

6. You can now navigate back to your Sales page and print shipping labels.

I created a shipping label but it did not print correctly. Can I reprint it without being charged again?

Yes! You can reprint the same label as many times as you need without being charged for each one.

To reprint a shipping label:

1. Hover your mouse over the "Sales" tab and select to view "All"  transactions.

2. Locate the transaction that you need to reprint a label for.

3. Click the "View/Edit Shipping Labels" button to the right in the "Actions" column (resembles a bar code).

4. The label details will appear below the transaction, which include the purchase date, service type and delivery confirmation number, as well as links to view the label, print the label, or create a similar label.

5. Click the "View" link to print the label again.

How do I request a refund for a shipping label that I did not use?

If you paid for a shipping label that wasn't used, you can request a refund for the postage any time less than 10 days after purchasing the label by contacting our Customer Support. Once the request has been approved, a credit for the postage will appear in your Auctiva account.