Commonly Asked Questions About Auctiva Shipping Labels
Can I purchase Auctiva Shipping Insurance and print while using the Integrated Shipping Label feature?
Yes! Auctiva Shipping Insurance can be purchased while creating your Integrated Shipping label. Simply check the box that says "Purchase Insurance with coverage amount of $______" and enter the amount of insurance you wish to purchase.
Why is the Auctiva Shipping Insurance option grayed out when creating a shipping label?
If the Auctiva Shipping Insurance box is grayed out when trying to create a shipping label, it could be for several reasons:
- Insurance was already purchased because you have auto-purchase rules enabled on your account.
- The item isn't eligible for insurance coverage.
- The buyer lives in a country that isn't covered by Auctiva Shipping Insurance.
- You don't have Auctiva Shipping Insurance enabled on your account.
What shipping services are available with the Integrated Shipping feature?
Currently, Auctiva Integrated Shipping supports the following USPS services:
Domestic
- Priority Mail (including flat rate services)
- First Class Mail
- Media Mail
- Library Mail
- Priority Mail Express
- Parcel Select
International
- Priority Mail International (including flat rate services)
- First Class International
- Priority Mail Express International
What is the difference between Media Mail and Library Mail?
Media Mail is the method most sellers will use for shipping books and other eligible media. For a complete list of eligible items, click here.
Library Mail is a service for mailing items "on loan from or mailed between academic institutions, public libraries, museums, and other qualified organizations in 2 to 8 days. Content is limited to books, sound recordings, academic theses, and certain other items. Advertising restrictions apply. Each piece must show in the address or return address the name of a school or nonprofit organization." (USPS DMM 173.3)
Do I need to subscribe to an additional postage service in order to print shipping labels through Auctiva?
No, you do not have to subscribe to any additional monthly postage services (such as stamps.com) in order to use Auctiva Integrated Shipping Labels. This feature is 100% integrated into your Auctiva account, and the only costs you pay are the actual postage costs for your labels, period. This service is available to all Auctiva users, regardless of their subscription level.
